Politique de remboursement

SafePetGoods — Privacy Policy

Last updated: May 14, 2026

SafePetGoods operates this store and website, including all related information, content, features, tools, products and services, to provide you with a personalized shopping experience (the "Services"). SafePetGoods is a store powered by Shopify. This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase, or communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read and understand how your information is collected, used and disclosed as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies you or can reasonably be linked to you. We may collect or process the following categories of personal information depending on how you interact with the Services and your location:

  • Contact information including your name, address, billing address, shipping address, phone number and email address.
  • Financial information including credit card, debit card and bank account numbers, payment card information, transaction details and payment confirmation.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including items you view, add to your cart, purchase, return, exchange or cancel.
  • Communications with us including information you include when contacting our customer service.
  • Device information including your device, browser, network connection, IP address and other unique identifiers.
  • Usage information including how and when you access or interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, use the Services, or communicate with us.
  • Automatically via the Services through your device, cookies and similar technologies.
  • From our service providers when they collect or process your information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

  • Providing and improving the Services — processing payments, orders, returns and exchanges, managing your account, organizing shipments, and creating a personalized shopping experience.
  • Marketing and advertising — sending promotional communications by email, SMS or mail, and showing you relevant online ads based on your activity.
  • Security and fraud prevention — authenticating your account, detecting fraudulent or illegal activity, and securing our services.
  • Communicating with you — providing customer service and responding to your inquiries.
  • Legal reasons — complying with applicable law, responding to valid legal processes, enforcing our policies, or investigating potential violations.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • With Shopify and service providers for IT management, payment processing, data analytics, customer service, cloud storage and shipping.
  • With business and marketing partners to provide marketing services and targeted advertising.
  • When you instruct us or consent to sharing information with third parties.
  • With our affiliates or within our group of companies.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, or to protect our rights and those of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information related to your use of the Services. Information you submit may be shared with Shopify and third parties located in countries other than your own. To learn more about how Shopify uses your personal information, please visit Shopify's Consumer Privacy Policy.

Third-Party Websites and Links

The Services may include links to third-party websites or platforms. We recommend reviewing their privacy and security policies before providing any information. We are not responsible for the privacy or security of those sites.

Children's Data

The Services are not intended for use by children. We do not knowingly collect personal information from minors under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their information, please contact us to request its deletion.

Security and Retention of Your Information

No security measure is perfect or infallible. We recommend not using unsecured channels to communicate sensitive information. We retain your personal information for as long as necessary to manage your account, provide the Services, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on your province of residence in Canada, you may have the following rights regarding your personal information:

  • Right of access — request access to the personal information we hold about you.
  • Right to erasure — request deletion of your personal information.
  • Right to rectification — request correction of inaccurate information.
  • Right to portability — receive a copy of your information and request its transfer to a third party.
  • Right to opt out of targeted advertising — object to the use of your information for targeted advertising purposes.
  • Communication preferences — unsubscribe from promotional emails at any time using the unsubscribe link included in our messages.

Canadian residents: These rights are supported under federal and provincial privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act) and Ontario's Consumer Protection Act, 2002.

Complaints

If you wish to file a complaint about our handling of your personal information, please contact us using the details below. You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.

International Transfers

Your personal information may be transferred, stored and processed outside of Canada. We ensure appropriate safeguards are in place for any such transfers in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices or for legal or regulatory reasons. We will post the revised policy on this website and update the "Last updated" date accordingly.

Contact

For any questions about this Privacy Policy or to exercise your rights:

📧 asap.services3776@gmail.com 📍 230 Oak St, #1807, Toronto, ON M5A 2E2, Canada 🌐 safepetgoods.com